• Auto-payment Declined Transaction notification email is sent to those parents who have selected auto-payment as the default payment method.


  • This email is sent to parents whose transactions are declined due to any reason. Example: Insufficient money in the parents bank account etc.        


  • There is a default email template on the admin dashboard for this notification and that needs to be check marked in order to automatically send email to parents whose auto-payment transaction is declined.


  •  Go to Settings > Templates > Email

  • Muntazim Auto-Pay Transaction Declined and check Allow send emails: 


How to view and generate report for declined transaction(s):


  • Go to Reports > Declined Transaction

  • Search Parent Name > Select status as 'Active' > Date from/to

  • Click on Search