How to update email template for declined transaction(s):


  • Auto-payment Declined Transaction notification email is automatically sent to those parents who have selected auto-payment as the default payment method.

                 How to setup auto-fee payment option

  • This email is sent to parents whose transactions are declined due to any reason. Example: Insufficient money in the parents bank account etc.

  • There is a default email template on the admin dashboard for this notification and that needs to be enabled in order to automatically send email to parents whose auto-payment transaction is declined.


Go to Settings > Templates > Email screen
Update email template "Muntazim Auto-Pay Transaction Declined"
Enable the toggle button to allow sending this email to parents.
Click Save button 

 



How to generate and vire report for declined transaction(s):


  • Go to Reports > Declined Transaction

  • Search Parent Name > Select status as 'Active' > Date from/to

  • Click on Search


 

 Admin can also send SMS and Email to parents whose transactions are declined and displayed in this report.

  • Select the records
  • Click Send Email or Send SMS option 

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