1- Please follow the steps mentioned below to setup email notification to donors for declined transactions:
- Go to Settings
- Select “Receipt settings”
- Check the checkbox for "Allow Send Declined Transaction Email"
- Click Save button
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- Go to Settings
- From Module Settings select “Email”
- From “General Email Templates” update email template for "Recurring Transaction Declined"
- Click on “Save”
2- Please follow the steps mentioned below to copy admin to the email notification for declined transactions:
- Go to Settings
- Receipt Settings
- Enter the email address in the field "CC Email Address (All Declined Transactions Emails are CC to this Email Address)"
- Click Save button
Note:
- Declined notification is generated only if email address is present for the donor.
- Declined notification is generated for only Credit Card transactions.
- The declined notification is only sent in case the recurring transaction is failed.