Knowledge Base

1- Connected

 (Ethernet)     (WiFi) 

• When KIOSK is Connected to a Network Source and it is also connected to the Internet, you will see above symbols
  
• All the transactions and KIOSK updates will be normal and without any errors
  

2- Disconnected

• This symbol means that the KIOSK is completely disconnected from any Network Source
  
• If Ethernet is connected to KIOSK, check the other end of the cable at the router or any other breakage in the link
  
• If WiFi is used, then check the KIOSK Settings if WiFi is disabled or if the Router is turned off
  
• In this state, if a transaction will be attempted, the KIOSK will show the following error
  
• Right after a category is pressed  
  
• Register button is pressed
  
• Purchase Ticket button is pressed
  
• Update is attempted
  
• A remote update will also not work
  

The Connection Symbol will turn back to connected once the Network Source will be re-connected

• This is the most common issue faced by most of the users
  
• In this state, the Network Connection source is available (Ethernet cable is connected or WiFi is Enabled and the router is powered On)
  
• This symbol shows that there is no connection to the internet from the KIOSK 
  
• Potential reasons :
  
• Firewall in router
  
• Antivirus settings in the router
  
• KIOSK time is not right according to the region
  
• Due to incorrect time, a secure SSL link cannot be established and you will see this symbol
  
• Issues with internet service
  
• Low WiFi signals causing a very long delay in communication
  
• Interference with other routers 
  

• In this state, if the transaction will be attempted KIOSK will show the error after the user will :
  
• Swipe the card for Donation - After selecting a category
  
• Swipe the card for Paid Programs -  After starting registration of a program
  
• Tap on Submit for Free Programs - At the end of the transaction
  
• Swipe the card for Fundraising Tickets - After a ticket purchase transaction has started
  
• Attempt a manual Update from the "Refresh" button
  

Once the connection is restored the symbol turns into Connected State :
On Manual update attempt
During any transaction
By Disable/Enable WiFi or Ethernet in KIOSK and retry transaction or update
If heartbeat to server(sent every 5 minutes) is successful
It is recommended that the user should attempt a "Refresh" manually if they think that the service has been restored
If KIOSK will see a good internet connection it will switch the Symbol to Connected