How to refund full/partially OR void a transaction

Full/Partial Refund:

To Refund full/partial amount on the invoice please follow below steps:

1. Go to Fee Management > Invoice

2. Click on three dots for a paid/partially paid invoice which you want to refund:

3. If you want to reimburse the amount back to payee's account then click on 'Refund Payment' option.

Once you click on Refund Payment option above, pop up will appear:

By default full invoice paid amount is mentioned but the 'Refund Amount' field is editable and admin can enter the partial amount as well.

There is an option to 'Cancel Invoice' once enabled system will refund and cancel the invoice also.

Once refund option is selected, system displays below message:

Once Refund icon has been clicked, the status of transaction will change to REFUNDING and after Forte settlement, status will be updated to REFUNDED.

VOID

To Void a transaction, please follow below mentioned steps:

Go to Fee Management > Transactions.
Enter the information in order to search for the required record.
Click on Search button.

From the given transactions on the list:

Click on 'Void Payment' icon in Action column to only void the transaction. Void option will only cancel the transaction and update your financial records. In order to refund the amount, you will have to do it manually via check, cash etc.

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The balance of the voided transaction will be carried forward to the next month invoices as "Balance Forwarded" amount.

"Void And Cancel invoice" means that the system will only update the financials and transaction, it will not refund any amount from payment gateway.

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The balance of the void and cancel invoice will not be carried forward to the next month's invoice, status of the invoice will be changed to "Cancelled".

Note: Refund option is available for Forte payment gateway only.

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