Only admin has an option to update the payment information.

Please follow below steps in order to update the payment information of the donor:

  • Go to Donations
  • Click on Transactions (on the top right corner)
  • Click on Recurring Transactions
  • Search for the required recurring transaction to update record
  • Click on the 3 dots button against the required donor
  • Click on Edit Payment Info
  • Update the payment info
  • Click Save

Note: Payment information can be updated for credit card or eCheck/ACH.

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Note: In order to update the payment information of the donor and re process the declined transaction (if any). Below help article is for your reference.