Admin can select single/multiple records and can send email notifications to donors to update their payment information. The link is only valid for one month or until another link is sent to donor. This feature is not available for Cancelled recurring transactions.
1- Update Email Template:
Go to Settings > Email screen
Click on General Email Templates to expand the section
Update Edit Payment Info email template
Click on Save button
2- Update email address for admin:
Go to Settings > Receipt Settings
Enable toggle button to Allow Send Declined Transaction Email
Enter admin's email address in the CC Email Address field
Click on Save button
3- Send the Link to Donor:
Go to Donations > Transactions > Recurring Transactions screen.
Select the required donor.
Click on 3 dots > click on 'Send update payment info email'
This option will not be visible if recurring transaction status is 'Cancelled'.
For multiple selection to send email please refer steps as mentioned below.
Donor(s) will get the link in the email to update the payment information.
Admin can reprocess the declined recurring transactions by following steps as mentioned in below help article: