In order to retry to fulfill recurring transaction, please follow the steps mentioned below:
- Go to Donations > Transactions > Recurring Transactions
- Search for donor's recurring transaction.
- Now click on the Donation Details icon displayed in Action column.
- All the details of the recurring will be displayed which shows pending transactions with $ sign.
- Click on the Fulfill icon i.e. $ to fulfill the failed transactions.
If the transactions fail i.e. generate an error, then you are requested to contact donor and update their CC info in the system. Once the CC info has been updated, please try to fulfill the recurring as explained above.
Note: In order to update the payment information of the donor and re process the declined transaction (if any). Below help article is for your reference.