To cancel the processing of recurring transactions:
- Go To Donations
- Click Transactions
- Click Recurring Transactions
- Enable the toggle for Show Consolidated Donors
- Select Transaction Status 'All Status'
- Enter Donor's Name in search box
- Click Search button
- Click on settings icon in right most column.
- Click Cancel All Remaining
- In the confirmation prompt write yes and click on Yes button
- System will give the prompt Record Cancelled Successfully
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NOTE:
- In order to update the payment information of the donor and re process the declined transaction (if any). Below help article is for your reference.
- All Recurring Transactions that are declined 3 times consecutively, will be put on hold and a notification will be sent to admin with the donor and donation details.
When the counter of declined transaction will reach 6 attempts, system will automatically cancel the record and after that the payment information cannot be updated.